FAQ

Find answers to our most frequently asked questions.

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What is your return policy for cosmetics products?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@magnumbeauty.com. Please note that returns will need to be sent to the following address:

Magnum Beauty GC Limited 71 Forty Lane HA9UR United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@magnumbeauty.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@magnumbeauty.com.

Are your cosmetics products cruelty-free?

All of our products are cruelty-free and animal-friendly products.

Can I find vegan cosmetics in your product lineup?

All of our products are vegan friendly.

How can I contact your customer support for inquiries or issues?

You can email us on info@magnumbeauty.com or alternatively call us on +44 207 046 9620 between 9am and 5pm UK time.

What payment methods do you accept?

Product pricing and taxes

Prices are subject to change at any time. VAT will be determined by the ship-to address of the order and will automatically be added onto the order.

Credit card payment

Magnum Beauty GC Limited. accepts the following credit cards for online purchases:

What is the shipping cost and delivery time for cosmetics orders?

We offer a range of shipping options. You can find the full details here:Shipping Policy

Do you offer international shipping?

Yes we do. You can find details here: Shipping Policy

What is your returns policy?

You can find our returns policy by clicking here:Refund & Return Policy

What is the shelf life of your cosmetics products?

We suggest using your product within 6 months of opening it

How can I subscribe to your newsletter?

You can add your email at the bottom right of any page of our website. Once submitted you will receive an email where you can confirm you want to receive marketing material. We send out special offers for our subscribers.